Payment

A reservation will be made upon Byway Holiday Tours Limited (hereafter known as 'Byway') confirming receipt of a completed booking form and deposit. No contract exists until Byway have confirmed receipt of the above form and deposit. The balance will fall due no later than eight weeks before the start of the holiday. If the balance is not received as above then Byway reserves the right to treat the booking as cancelled. Holidays booked less than eight weeks before the start of the holiday must be paid for in fill at the time of sending the booking form. The person signing the booking form guarantees payment of the total cost of the booking made on behalf of all persons for whom the booking is made.

Cancellation

Cancellations can only be accepted in writing. In the event of any cancellation, including the non-payment of the balance, the deposit paid will always be forfeited. In the event of cancellation after the balance has been paid the following scale of charges (as percentages of the total holiday cost) will be incurred:

• 90 - 57 days before start of holiday: 30%
• 56 - 42 days before start of holiday: 40%
• 41 - 28 days before start of holiday: 60%
• 27 - 14 days before start of holiday: 80%
• 13 days or less before start: 100%

Alterations

By you: If you need to make any alterations to your holiday after booking has been confirmed, (e.g. change of date), then please give us as much notice as possible and, if we can, we will make the change. If alterations are not possible and you decide to cancel your holiday then the normal cancellation arrangements will apply.

By Byway: Byway reserves the right to, at its discretion, change or amend any holiday excursion, itinerary or accommodation arrangement as it considers necessary or desirable, of for reasons beyond our control. Should cancellation or substantial amendment of any holiday be necessary, then we will inform you as soon as possible of these changes. If we have been able to make alternative arrangements then you will be given the option of accepting the amended holiday, transferring, or cancelling your holiday. In the event of you cancelling a holiday as a result of actions by ourselves or our agents then a full refund of all monies you have paid will be made.

We reserve the right to be flexible in the detailed arrangements of our holidays and itineraries - often to make a better holiday, but sometimes because it is necessary. We reserve the right to remove any person or persons from any holiday if their behaviour is detrimental to others safety or enjoyment of the holiday. No refund or compensation will be paid to the offending party under such circumstances.

Baggage

It is best to assume that all baggage and personal articles are at all times in all circumstances at the owners risk. We take responsibility for taking reasonable precautions with baggage, but insurers only generally cover against belongings that are 'out of sight' in a vehicle - we ask you to ensure that you do this if leaving anything unattended in the vehicle, likewise we ask you to ensure that your baggage has been loaded into the vehicle. Travel insurance policies usually cover for baggage and personal effects.

Prices

Once we have confirmed your booking in writing no change will be made to the price on your booking confirmation and no surcharges will be added.

Our liability to you - We accept responsibility for ensuring that the holiday you have booked is delivered as described in our brochure, or on our website, and to a reasonable standard.We will accept liability for claims for personal injury arising as a result of our staff and suppliers being negligent while in the course of their employment or contract.
However we cannot accept liability in these following circumstances:

a) If you or another member of your party is at fault.
b) If the failure is the fault of someone else who is not connected with providing the services which make up the Byway holiday which you have booked, and we have confirmed in writing.
c) Any unusual or unexpected circumstances beyond our control, which we could not have avoided even if we had used all care possible.
d) Any event which we, your guesthouse hosts, or any other supplier of any other element of your holiday could not help, expect, or prevent.